OUR 6-STEP SERVICE GUIDELINES

These guidelines are for travelling customers who need service at an RV Care dealership other than the one they bought their RV from. Routine service near home is booked with us directly.

Step 1 — Initial contact

Contact the RV Care dealership where you purchased your RV so they can help you find the nearest RV Care location.

Step 2 — Identify yourself

Present your RV Care Customer Care Promises card on arrival, or the dealership will verify your status through the customer system.

Step 3 — Repair assessment

The dealership will prepare an estimated price and contact your RV Care dealer to confirm if the repair is under any kind of warranty.

Step 4 — Specialty services

If a specialty service is needed, the dealership will locate it locally so you can continue your trip.

Step 5 — Payment verification

The dealer verifies warranty coverage or extended protection plans before determining what, if anything, you are responsible for.

Step 6 — If it cannot be done the same day

If repairs cannot be completed the same day, the dealership will assist you to find local accommodations and transportation.