Policies & Disclaimers

Privacy Policy

This privacy policy explains how we use personal information collected on this site. Our practices may change, and any changes will be posted and will only apply to activities and information on a going forward, not retroactive basis. The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, such as names and email addresses, when voluntarily submitted. The information you provide is used for information purposes by Village RV and to fulfill your specific request. It is not used for future communications or mailing lists without your explicit permission.

We collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, and operating system. A cookie is a small text file stored on your device that identifies your browser, device or IP address. You do not need to enable cookies to visit our websites; however, if you decide not to accept cookies you may not be able to take advantage of all of the features. We also use tracer tags (web beacons) to record simple user actions related to our websites and to email communications, and we use Google Analytics.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us. We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Pricing Policy

Village RV promises to disclose all charges and fees associated with your purchase.

Pricing Disclosure

Here at Village RV, we make every effort to ensure that all RVs, parts, and materials represented on our website are depicted in an accurate and honest manner. We do however acknowledge that on occasion errors will happen. In these rare instances Village RV will not be held responsible for said errors. We recommend that you call in advance to verify any information contained here. We apologize in advance for any inconvenience this may cause.

Shop Online policies by RVCARE

Our Shop Online parts and accessories service is managed by RV CARE. Purchases made there follow their Shop Online terms and conditions, shipping and returns — click here.

Complaints regarding Shop Online may be sent to RV Care, 777 de la Commune St W, Suite 230, Montreal, QC H3C 1Y1.

The Value of the Administration Fee

The administration fee covers:

1. Manufacturer warranty registration
2. Additional warranty registration
3. Lien registration and clearing
4. Life, critical illness, accident & health and gap insurance registration
5. Shopping your credit at various institutions for the best possible lending rate
6. Financing and registration form processing
7. Registration in the RV Care network — a network of top independent dealers across Canada
8. All RV Care dealers meet a rigorous set of standards and are required to abide by a strict Code of Ethics
9. Ministry of Transportation registration — licence plates, renewals, safety standards certificates or accident reports
10. Bill of Sale preparation
11. Propane certification by a certified RV Technician
12. Propane tank filling
13. Gas tank filling on motorized units
14. 30 days warranty on major appliances (fridge, furnace, stove, water pump, converter, water heater…)